Frequently Asked Questions

iQ Cleaning Professionals are dedicated to making you and your home happy! With each visit, our team will deliver the quality and care you expect from a professional cleaning service and more.

Are you bonded, and insured?

Absolutely. We like to provide our customers with confidence and peace of mind that in the unlikely event something bad should happen in your home, to either your property or our cleaners, you’re covered!

Do you train and supervise your team?

Yes and yes! Every iQ team member trains alongside our team leaders to ensure a consistent experience each visit with the highest quality. And with your help, we maintain our amazing service by updating our staff daily with your customer feedback.

How many cleaners will be in my home?

Usually two iQ Professionals are sent to your home for services. Occasionally, we will send more depending on the circumstance; i.e. very large homes, training new members, etc.

Will I get the same team for each appointment?

Teams are available by request for one-time and recurring appointments. But, we can’t always guarantee their availability; a little flexibility in your schedule will help us to accommodate your request. Let our office know which team you prefer and we’ll do everything we can to make it happen.

Should I tip my iQ Team?

Showing your team gratitude for a job well done is encouraged and most certainly appreciated, but not required. Please be assured you will receive the same level of service each visit whether you choose to tip or not.

Anytime you hire iQ Cleaning, you can expect an impeccably clean home without breaking a sweat!

What’s included in a standard cleaning?

Our crew will do a thorough clean of every room in the house including: bedrooms, bathrooms, kitchen, and living areas. Teams will dust, wipe, wash, scrub, vacuum, and mop. We’ll do light tidying of items left around and even take out your trash!

What about my laundry?

While laundry is not a standard service, we’re happy to do a load of towels or linens to freshen the bed and bath. All you need to do is have an in-unit washer/dryer and leave us special instructions in the comments section when you book. At this time, we cannot offer full laundry services.

Is there anything you can’t do?

We always try to accommodate special requests, but there are a few things we’re unable to do. Currently, we don’t offer hardwood floor polishing or waxing. For the safety of our staff and that of your home’s, our teams are not allowed to:

-Lift and/or move furniture or appliances over 30lb (Tip: If you would like our team to clean behind appliances or heavy furniture please let our office know and have them moved prior to service. We’ll get it done!)

-Use ladders or climb on furniture to reach high surfaces

-Bathe pets, clean their excrement or clean/remove other bio-hazards

Is my price final, and what’s included?

Our pricing is based upon the amount of time needed to clean which we base on the number of bedrooms and bathrooms in your home. One living room, and kitchen are included in your price. If you have additional spaces such as formal living or formal dining rooms, offices etc., add one bedroom per area to give our cleaners time to thoroughly clean each room. Using our conveniently designed website as described will ensure you receive a specific and accurate quote to meet your home’s needs.

What are my payment options?

We conveniently offer payment via credit or debit cards with a Visa, Master Card, Discover, or American Express logo. We are unable to accept cash or check as payment for services to protect our staff from theft. We appreciate your understanding and cooperation to keep our cleaners safe!

When will I be charged?

You are not billed for services until after your cleaning is complete. So no need to worry! If for some reason your appointment has to be rescheduled, you won’t have to worry about waiting for a refund. Please be sure to read our cancellation policy.

Do you offer discounts on any of your services?

Yes! We’re always offering different promotions that can be seen displayed across the top of our website, and on our Facebook and Twitter pages. We also offer discounts for recurring service at greater intervals for more frequent service; monthly is 5%, biweekly is 10%, and weekly is 15% off.

Does someone have to be home during my cleaning?

It’s totally up to you. If you can’t be there you have the option of leaving a key with your concierge, leasing office, or neighbor. Or you can simply hide they key outside of your home in a location of your choosing. Whatever you decide, please be sure to let the office know so that we can give your team the details.

What about my security system?

Please make arrangements to either disable your alarm on the day of cleaning, or provide an access code for the cleaners. With many services, guest access codes can be created. You can leave all notes with our office under special instructions while making your booking, by email anytime at support@iqcleaning.com, or by phone Monday-Saturday 8:00 a.m. – 5:00 p.m. at (855)550-4647

What should I do with pets on cleaning day?

We all care for our four legged friends like family, but unexpected visitors in your home can frighten your pets. Please make arrangements for your pet to be cared for outside of your home on the day of your cleaning or secure animals in a crate or room of your home. This is to ensure the safety your pets and also our staff. Please also let our office know if there will be any animals in your home on the day of cleaning by leaving notes in special instructions, emailing us at support@iqcleaning.com, or calling us Monday-Saturday 8:00 a.m. – 5:00 p.m. at (855)550-4647

What is your satisfaction guarantee?

We are dedicated to our clients, and if for any reason you’re not satisfied with your service we will happily send our team back to address anything missed at no additional cost to you. We always appreciate the chance to make things right so please let us know at anytime if you were dissatisfied with any aspect of your services However, to comply with our satisfaction guarantee, we require notice of unsatisfactory work within 24 hours of your cleaning; with the opportunity to correct issues specified within three days of your original service date. We certainly don’t want to make a difficult situation more challenging by placing a time limit, but if things only got cleaner with time we wouldn’t be in business. Thank you for your understanding. To contact our Agents, email us at support@iqcleaning.com, or by phone Monday through Saturday 8:00-5:00 at (855)550-4647.

Where is my iQ Services Professional Cleaning Team?

Oh no! Your team hasn’t arrived? Please allow two hours for their arrival to account for daily work-flow, traffic conditions and/or parking limitations. Rest assured, your cleaners will stay for the full duration of your appointment. If you feel something is amiss, please contact us at (855)550-4647

What if something in my home gets broken, misplaced, or stolen?

As hard as we try, sometimes accidents are unavoidable. Our company is bonded and insured so that you can feel safe knowing you’re covered in the case of an accident. We ask that if you have any heirlooms, keepsakes, or valuables that you prefer for our teams not to handle or clean, to please place these items in a safe location or behind a closed door. You can also leave special instructions for us while booking, by email at support@iqcleaning.com, or over the phone Monday through Saturday 8:00-5:00 at (855)550-4647. In the event that you feel your belongings have been stolen or misplaced, contact us immediately. We take theft very seriously and will launch a full investigation until a resolution is reached.

What is your cancellation policy?

We understand that things come up. Sometimes you need to cancel or reschedule your appointment and that’s no problem! We simply ask that you give us notice by 5:00 p.m. the business day prior to your appointment in order to avoid penalty. If for some reason the team is unable to service your home as scheduled due to a same-day cancellation, no-show, or lock-out, you will be assessed a $50 fee. We appreciate your understanding of this policy as our teams reserve their time especially for you and the cleaning of your home. Thank you!

What is your refund policy?

Due to the subjective nature of cleaning, we are unable to offer refunds on services. However, we are committed to your satisfaction and we guarantee it. If anything was missed during your cleaning, let us know within 24 hours and we’ll happily send the team back to finish any items overlooked.

Email any time to support@iqcleaning.com, or call our Super Service Agents at at (855)550-4647 Monday-Saturday 8:00 a.m. – 5:00 p.m. We’re always happy to help! : )
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